Refund policy

A. Instructions on Withdrawal

Introduction

Consumers are entitled to a right of withdrawal under the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business or profession.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us

PÉROLAS UG (haftungsbeschränkt)
Pforzheimer Str. 35
75223 Niefern-Öschelbronn
Germany
Tel.: –

Mail: info@perolas.de

by means of a clear declaration (e.g., a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received your notification of withdrawal from this contract.

For this repayment, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment. We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


B. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:

PÉROLAS UG (haftungsbeschränkt)
Pforzheimer Str. 35
75223 Niefern-Öschelbronn
Germany
E-mail: info@perolas.de

I/We () hereby give notice that I/We () withdraw from my/our () contract concluded for the purchase of the following goods () / for the provision of the following service (*):



Ordered on () ____________ / received on () __________________


Name of consumer(s)


Address of consumer(s)


Signature of consumer(s) (only if this form is notified on paper)


Date

(*) Delete as appropriate.